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PostPosted: Thu Mar 31, 2016 10:52 am 
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GoDaddy, for whom I usually say nothing but nice things, is forcing me to migrate this site to another server. Not only that, but they're charging me $100 to do it. But I really don't have a choice unless I want to lose ALL the content of this forum to date. :-(

The last time they did this to me with another site, it took me weeks to get things ironed out. So please bear with me, and let me know if you have any issues at all.

Thanks for your patience.

Paul Race


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PostPosted: Fri Apr 08, 2016 6:45 am 
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It looks like they may have it working. We'll see.


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PostPosted: Mon Jun 06, 2016 9:26 am 
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Two forums that I paid GoDaddy $100@ to migrate to a new server as a part of a migration they forced me into went down last week. Turned out they migrated the flat files (something anyone with FTP access can do in a few minutes) but not the database. Instead they left the flat files pointing to the database on the old server which was slated to be retired. Of course I had NO WAY of knowing that because everything seemed to be working.

When the first discussion forum went down, it too me two LONG phone calls, explaining the problem thoroughly to two different customer service "reps" A. to get them to figure out what the problem was and B. to get them to fix it (which the first customer service rep apparently considered optional on his part).

When the second discussion forum went down the next day, I went through the whole thing all over again. First a very long conversation with customer service rep who was sure I was mistaken until he spent twenty minutes (with me on hold) checking out what I told him. Then another several minutes while he resubmitted the migration request I had already paid for with instructions to migrate the WHOLE site this time. I asked him to check on three other forums that were part of the same expensive forced migration to make certain the databases for those had been moved. He did - several more minutes on the phone - and said it looked like they had. Still, I'll be checking them often for a while to be sure.

Then I checked back every few hours to see if the forum had been restored. Finally I saw that it had, and breathed a sigh of relief.

THEN I got an e-mail from GoDaddy's service people complaining that I had asked them to do something they weren't really required to do (since the original "migration" was over 14 days old), but they had done it as a "courtesy" JUST THIS ONCE.

Please note that this request was well outside of our 14-day migration review policy and was done as a one-time courtesy rather than a normal migration.
[My italics and bolding]

How do you turn a very happy customer into a "captive audience" who WILL jump ship the next time you jerk him around like this? Force him into nearly a thousand dollars worth of site migrations that don't really give him any advantage over a 14-month period, and then act like it's not your problem when you screw it up?

BTW, when I tell the scammers who spam us with fake sob stories every Christmas that we operate these sites at our own expense, I'm not making this up. We don't ask for donations, and we don't ask for pity because we consider what we do to be a service to our friends and to the friends we make through these pages. We do make a little money when you click on one of our ads and buy something. But we're not exactly paying the mortgage with our sites.

Have a great day, and please ignore anything I've said about GoDaddy's reasonable fees and great customer service in the past.

P.S. If you're a GoDaddy employee, please don't take this personally - most of the folks I've TALKED to have done whatever they could to help. But customer service goes beyond what people do for you while you're on the phone to them.


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PostPosted: Mon Aug 08, 2016 8:59 am 
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A third forum that GoDaddy supposedly migrated went down last week. This was months AFTER I had asked one of the techies - while I was online - to check and make certain the other forums' databases were ALL ported properly. So I wouldn't have to make the same phone call and explain to yet ANOTHER techie how their people screwed up and wait on hold forever while he (it's always a "he") checked out my story to make certain I wasn't trying to get some billable service free. Or get a nastygram from the supervisor a week later explaining how their screwup was really my fault and they were only fixing it out of the goodness of their hearts.

This time, I walked the fellow who answered the phone through what the problem probably was and told him that I had asked the LAST person to check out my other forum sites to make certain we didn't have a repeat occurrence. This guy was very helpful and got everything for THAT forum straightened out while I was online and (according to what he told me) checked the other forums' databases AGAIN to make certain they had all been ported properly (for which I paid $100@, by the way).

So far I haven't gotten a nastygram from the service supervisor claiming that their screwup was really my fault and they should have billed me to fix it.

We'll see. . . .


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PostPosted: Fri Sep 16, 2016 2:43 pm 
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So, I'm on the phone to Godaddy about something else, and the fellow tells me I should go ahead and get ssl on all my sites because google is starting to look for that. So I pay almost $400. A month later, nothing has happened. So I call GoDaddy again and they tell me I was supposed to upload a certain .htaccess file to my home page and then it would kick in. So I did that, and then half of my sites started showing that they were unsafe and a few started showing that they were unavailable. So I called GoDaddy back again and they said that I shouldn't have set the SSL stuff up the way I did in the first place (the way they told me to). In other words, you're going to see some of my sites coming on and off line like yo-yos until they get things straightened out. Sorry for any cornfusion.


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PostPosted: Mon Jul 03, 2017 9:04 am 
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Back to GoDaddy issues. I tried to set up a "free" e-mail they offer me for hosting a particular kind of site, and couldn't. The GoDaddy guy said it might be because the e-mail I wanted to use had been used years ago on another server. So I called my old service provider and asked if there was anything residual on their server that might be keeping me from using the email on the new host. She said, no, but did I know I was being blocked as a virus spewer? I said, no, and went to mxtools.com to figure out what was going on. MXtools linked to the CBL page that was showing me as blocked/blacklisted. THAT page listed a site I DON'T OWN but which is on the same shared server as the sites I do (including this one). Apparently this other site, which shared my hosts' IP address was the antiChrist. The CBL page said to contact my site administrator. So I called GoDaddy and talked to a fellow who told me that if I spent $299 on a server security package, the problem would go away right now. So I spent $30 on a smaller package that was supposed to take effect in twelve hours and be renewed every month. Twelve hours later nothing had changed - I was still blacklisted. So I called GoDaddy again and learned that what GoDaddy really needed to do was shut down the evil site and notify CBL that they had done so. Which they would do free of charge. The package the fellow signed me up for was not what i needed at all, nor was the $299 package he had tried to sign me up for. So I got a refund on the (for me) useless add-on. Two days later, MXtools sent me a note saying that I was no longer blacklisted.

Then I contacted GoDaddy again about the e-mail issue and it turned out that the reason I couldn't set it up had nothing to do with EITHER the blocking/blacklisting nor anything left over from my old host - all he had to do was put on a work request and get a flag changed or something.

So now the e-mail address I wanted to use is now working, more or less, and my sites are off the "naughty list." And it only took 4 phone calls to GoDaddy and one to my old service provider to establish that.

Ironically, a week before all this, GoDaddy sent me a list of "dangerous" files on my various sites. ALL of them were over three years old, and most of them were install files from PHPBB - yes, a hacker could have used that to overwrite my discussion forums with "virgin" pages, but there was no danger to anyone else. Nevertheless, I deleted all of the files they told me to from my server, and I deleted the ones that were no longer useful from the page images on my hard drive. So they're pretty good about reporting suspicious things that aren't actually threats, but when you have an actual threat, things are more likely to go sideways.

Gotta love 'em


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Paul Race playing a banjo. Click to go to Paul's music home page.Whatever else you get out of our pages, I hope you enjoy your music and figure out how to make enjoyable music for those around you as well.

And please stay in touch!

    - Paul Race Click to see Paul's music home page Click to contact Paul through this page. Click to see Paul's music page on Facebook Click to see Paul's music blog page Click to hear Paul's music on SoundCloud. Click to sign up for the Creek Don't Rise discussion forum. Click to learn about our Momma Don't Low Newsletter. Click to see Paul's Twitter Page Click to see Paul's YouTube Channel.



All material, illustrations, and content of this web site is copyrighted 2001, 2002, 2003, 2004, 2005, 2006,
2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 by Paul D. Race. All rights reserved.

Note: Creek Don't Rise (tm) is Paul Race's name for his resources supporting the history and
music of the North American Heartland as well as additional kinds of acoustic and traditional music.

Creek Dont' Rise(tm) is a participant in the Amazon Services LLC Associates Program, an affiliate advertising
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Visit related pages and affiliated sites:
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